Shipping Policy

At GTC Trades, we aim to provide you with reliable and timely delivery of your orders. This Shipping Policy outlines our shipping methods, costs, delivery times, and other important information regarding the shipment of your purchases.

1. Shipping Methods and Costs

1.1 Standard Shipping

• We offer standard shipping for all orders within the UK.
• Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as your delivery location.

1.2 Expedited Shipping

• For faster delivery, we offer expedited shipping options.
• Additional charges apply for expedited shipping and will be calculated at checkout.

1.3 Free Shipping

• Free standard shipping is available on orders over £100 within the UK.
• This offer applies to eligible orders only and is automatically applied at checkout.

2. Delivery Times

2.1 Standard Shipping

• Delivery typically takes 3-5 business days from the date of dispatch.
• Please note that delivery times may vary depending on your location and during peak seasons or holidays.

2.2 Expedited Shipping

• Delivery typically takes 1-2 business days from the date of dispatch.
• Expedited shipping is available for an additional fee, and delivery times are subject to carrier availability.

2.3 Order Processing Time

• Orders are processed within 1-2 business days from the date of purchase.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Tracking Your Order

3.1 Order Confirmation

• Once your order is placed, you will receive an order confirmation email with details of your purchase.

3.2 Shipping Confirmation and Tracking

• When your order is dispatched, you will receive a shipping confirmation email with tracking information.
• You can use the tracking number provided to monitor the status of your delivery.

4. International Shipping

4.1 Availability

• Currently, we only offer shipping within the UK. We do not offer international shipping at this time.

5. Delivery Issues

5.1 Delayed or Lost Shipments

• If your order is delayed or lost in transit, please contact us at info@gtctrades.co.uk. We will work with the carrier to resolve the issue and ensure you receive your order as soon as possible.

5.2 Incorrect or Incomplete Address

• Please ensure that your shipping address is correct and complete. GTC Trades is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

5.3 Damaged or Faulty Items

• If your order arrives damaged or faulty, please contact us immediately at info@gtctrades.co.uk with your order number and photographs of the damage. We will arrange for a replacement or refund as quickly as possible.

6. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

Email: info@gtctrades.co.uk

Thank you for shopping with GTC Trades. We are committed to providing you with a smooth and reliable shopping experience.