Privacy Policy

Welcome to GTC Trades’ Privacy Policy. We are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in other ways.

1. Information We Collect

1.1 Personal Data

• Contact Information: Name, email address, phone number, billing and delivery addresses.
• Payment Information: Credit/debit card details, PayPal information, and other payment information.
• Account Information: Username, password, and other details you provide when creating an account.
• Order Information: Details of the products you purchase, order number, and order history.

1.2 Non-Personal Data

• Technical Data: IP address, browser type, operating system, device type, and other technical information.
• Usage Data: Information about how you use our website, including pages viewed, links clicked, and other browsing behavior.
• Cookies and Similar Technologies: Information collected through cookies and similar technologies to enhance your browsing experience.

2. How We Use Your Information

2.1 To Provide Our Services

• Process and fulfill your orders.
• Manage your account and provide customer support.
• Communicate with you about your orders, including order confirmations, shipping updates, and customer service inquiries.

2.2 To Improve Our Services

• Understand how you use our website to enhance its functionality and user experience.
• Analyze trends and gather statistical information to improve our products and services.

2.3 To Communicate with You

• Send you promotional offers, newsletters, and other marketing communications (you can opt-out at any time).
• Respond to your inquiries and provide customer support.

2.4 For Security and Legal Compliance

• Protect against fraudulent transactions and monitor against theft.
• Comply with legal obligations and protect our legal rights.

3. Data Protection

3.1 Security Measures

• We implement various security measures to protect your personal information, including encryption, firewalls, and secure server environments.
• Access to your personal data is restricted to authorized personnel only.

3.2 Data Retention

• We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

4. Sharing Your Information

4.1 Third-Party Service Providers

• We may share your information with third-party service providers who assist us with payment processing, shipping, marketing, and other business operations.
• These service providers are contractually obligated to protect your personal information and use it only for the services they provide to us.

4.2 Legal Obligations

• We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., law enforcement or government agencies).

4.3 Business Transfers

• In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring company.

5. Your Rights

5.1 Access and Correction

• You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.

5.2 Deletion

• You have the right to request the deletion of your personal information, subject to certain legal exceptions.

5.3 Restriction and Objection

• You have the right to restrict or object to the processing of your personal information under certain circumstances.

5.4 Data Portability

• You have the right to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another data controller.

5.5 Marketing Communications

• You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us at info@gtctrades.co.uk.

6. Cookies and Similar Technologies

6.1 What Are Cookies?

• Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and enhance your user experience.

6.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, such as enabling you to log in and use the shopping cart.
• Performance Cookies: Help us understand how visitors use our website, allowing us to improve its functionality and performance.
• Marketing Cookies: Used to deliver relevant ads and track ad performance. These cookies help us measure the effectiveness of our marketing campaigns.

6.3 Managing Cookies

• You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies.
• Please note that disabling cookies may affect your ability to use certain features of our website.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@gtctrades.co.uk

Thank you for choosing GTC Trades. Your privacy is important to us, and we are committed to protecting your personal information.