Returns and Refunds Policy

At GTC Trades, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your purchase, you can return it within 30 days of receipt for a full refund or exchange, subject to the following conditions.

1. Return Conditions

1.1 Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Items must be in their original packaging and condition, with all accessories and documentation included.
• Proof of purchase is required for all returns. Please keep your receipt or order confirmation email as proof of purchase.

1.2 Non-Returnable Items

• The following items are not eligible for return:
  • Custom or personalized items.
  • Items that have been used, installed, or altered in any way.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

2. Return Process

2.1 Initiating a Return

• To initiate a return, please contact us at info@gtctrades.co.uk with your order number and reason for return.
• Once your return request is approved, we will provide you with a return authorization and instructions on how to return your items.

2.2 Return Shipping

• You are responsible for the return shipping costs unless the item is faulty or incorrectly supplied. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

2.3 Inspection and Processing

• Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
• If the item is approved for return, we will process your refund or exchange within 14 days of receiving the returned item. If the return is due to a fault or error on our part, we will also refund your return shipping costs.

3. Refunds

3.1 Refund Method

• Refunds will be made to the original payment method used for the purchase.

3.2 Partial Refunds

• Partial refunds may be issued for items that are returned in a condition different from their original state or if items are missing parts not due to our error.

3.3 Late or Missing Refunds

• If you haven’t received a refund within the stated period, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at info@gtctrades.co.uk.

4. Exchanges

4.1 Exchange Process

• If you need to exchange an item, please contact us at info@gtctrades.co.uk with your order number and details of the item you wish to exchange.
• We will provide you with instructions on how to proceed with the exchange.

5. Faulty or Incorrect Items

5.1 Reporting Faulty or Incorrect Items

• If you receive a faulty or incorrect item, please contact us immediately at info@gtctrades.co.uk with your order number, details of the issue, and any supporting photographs.
• We will arrange for a replacement or refund, including return shipping costs, as quickly as possible.

6. Contact Us

If you have any questions or concerns about our Returns and Refunds Policy, please contact us at:

Email: info@gtctrades.co.uk

Thank you for shopping with GTC Trades. Your satisfaction is our priority, and we are here to assist you with any questions or concerns regarding your order.