Warranty Information

At GTC Trades, we are committed to providing high-quality products that meet your needs. We stand behind the quality of our products with comprehensive warranties to give you peace of mind with your purchase.

1. Standard Warranty

1.1 Coverage

• Our standard warranty covers any defects in materials or workmanship under normal use during the warranty period.
• The warranty period for our products is 12 months from the date of purchase unless otherwise specified.

1.2 What is Covered

• Manufacturing defects
• Material defects
• Defective parts

1.3 What is Not Covered

• Normal wear and tear
• Damage caused by misuse, abuse, or improper installation
• Damage caused by unauthorized repairs or modifications
• Accidental damage, including but not limited to, fire, flood, or other natural disasters

2. Extended Warranty

2.1 Availability

• Extended warranties may be available for certain products. Please refer to the product description for details on extended warranty options.

2.2 Extended Coverage

• Extended warranties provide additional coverage beyond the standard warranty period, covering the same types of defects and exclusions.

3. Warranty Claims

3.1 How to Make a Claim

• To make a warranty claim, please contact our customer service team at info@gtctrades.co.uk with your order number, a description of the issue, and any supporting photographs.
• Our team will review your claim and provide you with instructions on how to proceed.

3.2 Inspection and Repair

• Upon receiving your warranty claim, we may request that you send the product back to us for inspection.
• If the product is found to be defective and covered under the warranty, we will repair or replace the item at no additional cost to you.
• If the product is not covered under the warranty, we will provide you with a repair quote and proceed with the repair only upon your approval.

4. Return Shipping

4.1 Return Shipping Costs

• For approved warranty claims, GTC Trades will cover the cost of return shipping.
• For non-warranty repairs, return shipping costs will be the responsibility of the customer.

5. Limitation of Liability

5.1 Warranty Disclaimer

• Except as expressly provided in this warranty, GTC Trades makes no other warranties, express or implied, including any implied warranties of merchantability and fitness for a particular purpose.
• GTC Trades shall not be liable for any incidental or consequential damages resulting from the use of our products.

6. Contact Us

If you have any questions or concerns about our warranty policies, please contact us at:

Email: info@gtctrades.co.uk

Thank you for choosing GTC Trades. We are dedicated to ensuring your satisfaction with our products and services.